Walkin for Tech Support in IT MNC for Java & SQL- Fresher - Navi Mumbai

Saturday, 22 March 2014

Item details

City: Navi Mumbai, Maharashtra
Salary: Rs 20,000

Contacts

Contact name 8108174002

Item description

WALKIN ON 22ND SATURDAY & 23RD SUNDAY MARCH 2014.
TIME : 3PM TO 6PM
We have urgent requirement for a Multinational IT Company
1) Designation : Software Specialist
2) Department : Technical Support.
3) Reporting Authority : Team Leader
4) Job Location : Mumbai (Western Line
5) Max Salary – 3.00 Lac
6) Working Hours: 7PM Till 4AM (Night Shift ONLY
7) NOTE:- a)THOSE WHO ARE LOOKING FOR DEVELOPER PROFILE, PLEASE DO NOT APPLY.
b)BE OR B-TECH CANDIDATES, PLEASE DO NOT APPLY.
8) Education
Any Graduate in Computer Science
Candidates those are BSC / BCA / MCA / MSC (fresher & 2011-2012 pass outs can also apply
Candidates working in call centres that match the education criteria and are looking for movement to the IT industry can also apply
9) General Requirement
Good Communication skills
Good Analytical Skills
Zeal to learn and work on new technologies
Willing to work 24/7, primarily night shifts
10) Roles and Responsibilities
Technical Support will be the Technical Account Manager for all Company clients assigned to him/her. He/she will be responsible for providing technical assistance to all Company clients which they may be facing while working on any of the Company products. This will involve working on complex network architectures and working on our Hosted solution too
11) Key Responsibilities
Responsible for the following schedules/resolving customer cases and abide by the prescribed norms
Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/utilities and products
Maintain the highest level of soft-skills and telephone etiquettes
Handle cases/schedules and escalations appropriately
Share the technical expertise, soft-skills and telephone etiquettes with the team
Share latest technical/process related inputs with the team
He/She is supposed to maintain 100 % quality in terms of documenting the cases with the required information(complete and detailed documentation of the resolution and the root cause
Reporting to work on all the scheduled day and not taking an unplanned absenteeism
Follows & Promote the company culture, its vision & values
12) Technical Skill set Requirement
Good understanding of Architecture
Good understanding of program languages Java , Visual Basics
Good understanding of Servers (Application, Database & FTP
Good Networking Concepts.
Knowledge of JAVA Linux, MySql , MsSql Servers
WALKIN ON 22ND SATURDAY & 23RD SUNDAY MARCH 2014
TIME : 3PM TO 6PM
13) Venue
SQUAD INFOTECH PVT. LTD.
C - 209, 2nd Floor
Railway Station Complex
Nerul (East), Navi Mumbai - 400706
KINDLY CARRY THE PRINTOUT OF THIS CALL LETTER FOR THE WALKIN.
Best Regards
Abhijeet A Gavand
Brand Relationship Executive
Corporate Relations
SQUAD INFOTECH PRIVATE LIMITED
Mobile: 8108174002